Press Ganey, a consultant for more than 10,000 health care facilities, put out their results of a ER survey and got the media all buzzing. It seems that patients don't mind waiting so long (average time is 4 hours and 3 minutes) as long as:
- They are kept informed about delays
- The staff cares about them as people
- Their pain was controlled
ERs are responding by adding Walmart greeters, restaurant pagers that look like coasters, and inflatable children ball pits (using Vicodin instead of the plastic balls).
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