Sunday, November 20, 2011

Human Touch

I like to point out other industries as comparisons to the healthcare system.   It is important to realize that you can learn from them.   Heck, hospital administrators and managed care executives do it a all the time as they try to tinker with (read: f%ck up) our industry and justify their exorbitant salaries.  Here is an article in the USA Today talking about the banking industry.   One can argue that no one really needs a brick-and-mortar structure with bank tellers anymore but it isn't true.  As the article states, customers value the human touch.  If that is true in such industries in banking then it is exponentially true in healthcare.   Virtual medicine is just not going to happen.

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